Legal
This page provides links to all of Datafi's legal and policy documents. These documents govern your use of the Datafi platform and services. Each document is maintained at its canonical URL and is updated periodically -- the linked versions always reflect the current terms.
Legal Documents
| Document | Description | Link |
|---|---|---|
| Privacy Policy | Describes how Datafi collects, uses, stores, and protects your personal information. | View Privacy Policy |
| Terms of Service | The agreement governing your access to and use of the Datafi platform. | View Terms of Service |
| Data Processing Addendum (DPA) | Outlines Datafi's obligations as a data processor under applicable data protection regulations, including GDPR. | View DPA |
| Acceptable Use Policy (AUP) | Defines permitted and prohibited uses of the Datafi platform. | View AUP |
| Support Policy and SLA | Details support tiers, response times, uptime commitments, and escalation procedures. | View Support SLA |
| Cloud Services Pricing | The pricing schedule for Datafi cloud services, including query-based and reserve pricing models. | View Pricing |
| Preview Terms | Additional terms that apply when you use features designated as preview, beta, or early access. | View Preview Terms |
Key Points
Privacy and Data Protection
Datafi is committed to protecting your data. The Privacy Policy and DPA together describe:
- What personal data Datafi collects and why.
- How your data is stored and secured.
- Your rights regarding access, correction, and deletion of personal data.
- Datafi's role as a data processor under GDPR and other data protection frameworks.
Service Terms
The Terms of Service and AUP define the rules of engagement between you and Datafi:
- Your rights and responsibilities as a platform user.
- Datafi's responsibilities for service availability and data handling.
- Activities that are prohibited on the platform.
- Liability limitations and dispute resolution procedures.
Support and Pricing
The Support SLA and Cloud Services Pricing documents provide transparency into:
- Available support tiers and their associated response times.
- Uptime guarantees and credit policies for service disruptions.
- Current pricing models, including query-based and reserve plans.
Preview Features
Features labeled as preview, beta, or early access are subject to the Preview Terms. These features:
- May change or be discontinued without notice.
- Are not covered by the standard SLA.
- May have different data handling or security characteristics.
If you have questions about any of these documents or need a signed copy for your records, contact your Datafi account representative or reach out through the support channels listed in your account dashboard.
Requesting Documentation
For compliance and procurement processes, you may need executed copies of specific agreements. To request these:
- Log in to your Datafi account.
- Navigate to Account Settings > Legal.
- Select the document you need and click Request Signed Copy.
- The document will be delivered to your registered email address within 2 business days.
Alternatively, contact your account representative directly to expedite the process.